SUHARDJO, W.; NOVANI, S. Integration of the Analytic Hierarchy Process (AHP) and Importance-Performance Analysis (IPA) in Optimizing the Accuracy of the Customer Satisfaction Index. Owner : Riset dan Jurnal Akuntansi, [S. l.], v. 10, n. 4, p. 3761-3775, 2026. DOI: 10.33395/owner.v10i4.3893. Disponível em: https://www.owner.polgan.ac.id/index.php/owner/article/view/3893. Acesso em: 4 oct. 2026.